The Culinary Institute of America, in compliance with federal law, relevant state regulations, and accreditation requirements, provides currently enrolled and former students a fair and consistent process for the filing, tracking, and resolution of student complaints where said individual believes that an action by The Culinary Institute of America is in violation of one of the college’s formal policies or procedures.
Any currently enrolled or former student of The Culinary Institute of America (CIA) who believes that an action by the college is in violation of one of its formal policies or procedures may file a complaint in accordance with this policy. The CIA’s Student Complaint Policy provides a process for the fair and reliable filing, tracking, and review of a student complaint.
Complaint: A written statement from a currently enrolled or former student alleging that the CIA has violated a formal written policy and/or procedure that has directly affected the educational experience of said student.
Complainant: A currently enrolled or former student who is filing a complaint.
Degree Programs Operating Council (DPOC): A cross-functional body charged with the coordination and operational management of the student experience at the CIA.
Policy: Organization-wide directives that mandate requirements of, or provisions for, members of the CIA community, including procedures to assist with their implementation that are created and adopted in accordance with the CIA Policy on Policies, current Student Handbook and Academic Catalog.
Policy Owner: The cabinet member who has direct responsibility for oversight of the CIA policy.
Procedure: A series of action steps related to a policy that specifies how a particular process should be completed. Procedures include information on who, what, when, and where of the policy.
Student: An individual who is registered in a credit or degree program at The Culinary Institute of America.
A currently enrolled or former student must seek an informal resolution to his or her concern first by speaking with the policy owner or the appropriate CIA administrator before filing a formal complaint.
Filing of Complaint:
Please note: The provost at his/her sole discretion may overturn the outcome and/or sanction if it is deemed that the conclusion may have been altered by the findings identified by the DPOC and/or the working group charged with researching the alleged violation of the CIA policy and/or procedure identified by the complainant.
Students must address concerns about an educational program by following the CIA’s Student Complaint Policy. Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, may file a complaint with the appropriate state agency.
Students in the online Master’s of Professional Studies program, except those living in California, wishing to pursue a complaint about the online MPS program must first follow the usual CIA Student Complaint Policy. In the event that the Complainant is not satisfied with the outcome, a complaint (excluding those about grades or student conduct matters) may be appealed within two years of the incident to the SARA Portal Entity in the CIA’s home state of New York at the following:
Supervisor, Higher Education Programs
New York State Education Department
89 Washington Avenue
Albany, NY 12234
Students of the online MPS program residing in California should follow the usual Student Complaint policy as set forth above.