COMPLAINTS & GRIEVANCES

The CIA’s Student Complaint/Grievance Procedure is as follows:

You may file complaints in writing, which will be documented and investigated; findings and recommendations will be acted upon and filed by one or more of the following officials depending on the nature of the complaint and the procedures of each office.

Civil Rights Issues

• Curriculum and Instruction Issues
  Associate Vice President and Dean of Culinary & Baking & Pastry Arts
  Victor Gielisse, 3rd Floor Roth Hall
• Residence Issues
  Assistant Dean for Residence Life
  Ken Turow, Hudson Hall
• Student Issues
  Dean of Students
  Alice-Ann Schuster, 3rd Floor Roth Hall
• Financial Issues
  Director of Financial Aid
  Patricia Arcuri, 3rd Floor Roth Hall

Colleges accredited by the Accrediting Commission for Career Schools and Colleges of Technology must have a procedure and operational plan for handling student complaints. If you do not feel that the college has adequately addressed a complaint or concern, you may consider contacting the Accrediting Commission.